Your voice
matters

Your feedback
is valuable

At Frederick University we strive to offer you a wholesome, exceptional student experience. That is why your voice matters. We consider each and every one of you a valuable member of our community and we value your opinion about what we are doing well, what we need to improve, and what you need as you navigate your journey to success.

See below in what ways we achieve this.

Your Voice Matters and the Student Advocate is here to listen.

The Student Advocate has been successfully working with students, on an individual and on a group basis, listening to their concerns since 2012.

When should I visit the Student Advocate?

You should visit the Student Advocate if you want to voice any complaints you may have with administrative or academic processes at Frederick University and ensure their speedy investigation.

Furthermore, the Student Advocate is here to:
  • listen to your concerns
  • assist you in understanding your rights as well as your obligations
  • support you towards the successful completion of your academic goals
  • guide you through any disciplinary / misconduct process according to the Student Code of Conduct and Disciplinary Referral Procedures
  • provide answers to questions and assist in finding solutions to any issues that may interfere with your academic performance
  • refer you to the appropriate university and community resources, agencies, and individuals
  • investigate your complaints and concerns and serve as a liaison between you and the appropriate Administrative Service or Academic Department, and also to propose alternative solutions for the resolution of your complaint
  • work closely with you if you exhibit low academic performance in order to determine the understand the difficulties you are facing

The Student Advocate does not replace other University offices or officials who bear responsibility for particular issues.

Submitting a complaint and/or a suggestion

Apart from visiting the Student Advocate’s Office you can electronically submit a complaint and/or suggestion through the Extranet Student Portal (Student Services->Complain Form). Your complaint/suggestion will be forwarded to the appropriate office or body and you will be contacted accordingly.

Don’t forget that you can always bring any concerns to the attention of your School’s Dean, Head of Department, Program Coordinator, Academic Advisor or Service Manager.

Contact the Student’s Advocate Office at: studentwelfare@frederick.ac.cy

We conduct a number of surveys throughout the year that are used to collect input regarding your satisfaction with University services and procedures. Apart from surveys, we also conduct focus groups during which we discuss, in small groups, your experiences as a Frederick University student.

Remember: we count on your feedback to create for you the best possible learning environment.

  • Surveys
    Once a year we conduct:
    - Overall Student Experience surveys
    - Service specific and/or needs surveys
    - Graduating Students surveys
  • Student Course Evaluation (IQC100) questionnaire
    Every semester, students are asked to complete the Student Course Evaluation (IQC100) questionnaire. This questionnaire is completed anonymously through the Extranet Student Portal by each student, for each of their semester courses. It provides direct feedback to each instructor about a student's own experience in the course. The results are also analysed and included in the Program’s Self Evaluation Report and the Department’s Self Evaluation Report, which are submitted to the Internal Quality Committee of the University.
  • Focus Groups
    We invite you to participate in:
    - Focus Groups for incoming students
    - Focus Groups for continuing students
    - Focus Groups for international students
Inclusion in Governance

We strongly believe in the inclusive representation of our student community in the operations of the University at various levels. Students participate in all academic and non-academic governance bodies through their elected student representatives.

The Student Union of Frederick University is governed by the Student Union Council whose members are elected among students. The Student Union together with the Studies and Student Welfare Service organise elections, at the beginning of each Fall semester, to elect the students’ representatives to the University’s Council, the Senate, the Schools’ Council and the Department’s Council.

The Studies and Student Welfare Service works closely with the Student Union and students’ representatives to make sure that the voice of all students is heard and that concerns are communicated to the right bodies, services and officials.

Meet the Council Members of your Student Union:
PositionNameProgram of Study
President Kyriacos Andronikou BSc in Automotive Engineering
Vice-president Giannis Lapithios BA in Journalism
Executive Secretary Marios Constantinou BSc in Maritime Studies
Organizational Secretary Christina Papakyriacou BA in Audiovisual Communication
Cashier Sotiria Arnaouti BSc in Computer Engineering
Press Officer Nicoletta Kosti LLB Law
Public Relations Officer Froso Christou BA in Fashion and Image Design

Frederick Institute of Technology Representative

 Giannos Nikolaou Diploma of Mechanical Installation Technician
 

Contact the Student Union